Privacy at Speedy Vans Inc.
We handle your moving details with care. This policy explains what we collect, why we need it, and the choices you have when you contact our Ottawa team.
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Information We Collect
We collect the details you give us when you request a quote, book a move, or ask for help. This can include your name, email address, phone number, moving addresses, preferred dates, service choices, and notes about access or special handling. We also receive basic technical information when you use our website, such as browser type and the pages you view. We only ask for details that help us respond or plan the work.
How We Use Your Data
Your information helps us prepare an accurate estimate, confirm availability, arrange crews, and communicate about your move. We may use it to answer service questions, send booking updates, process payments, and improve our website. We keep messages tied to the request that started the conversation.
- Prepare and update your moving plan
- Confirm dates, addresses, and access details
- Provide support before and after service
- Meet legal and accounting requirements
Sharing and Disclosure
We share information only when it supports the service you asked for or when the law requires it. This may include moving crew members, payment providers, scheduling tools, or professional advisers who need limited access to do their work. We do not sell your personal information. Partners are expected to protect the details they receive.
Data Security
We use practical safeguards to protect personal information from unauthorized access, loss, or misuse. Access is limited to people who need the information for their role, and records are kept only as long as they support service, legal, or accounting needs. No online system is risk-free. Contact us promptly if you believe a message or account has been used improperly.
Your Privacy Rights
You can ask what personal information we hold about you, request a correction, or ask how it has been used and shared. You may also withdraw consent where processing depends on consent, subject to service or legal limits. We may need to verify your identity before responding. Send a written request with enough detail for us to locate the relevant booking or conversation. We aim to reply within a reasonable time.
Privacy Inquiries
Send your request to Speedy Vans Inc.. A clear message helps us respond quickly.